Refund and Return Policy

Thank you for purchasing from PunchRaksha. We strive to provide high-quality Ayurvedic wellness products and a reliable shopping experience. Please read this Refund and Return Policy carefully before placing an order.

1. Return Request Time Limit

If you receive a damaged, defective, or incorrect product, you must raise a return request within 24 hours of delivery.

Requests made after 24 hours of delivery will not be accepted.

To initiate a request, customers must contact our support team and provide clear photos or videos of the product and packaging.

2. Condition for Return

To be eligible for a return:

• The product must be unused and unopened.
• The product must be in its original packaging.
• All labels, seals, and packaging materials must remain intact.

Due to the hygienic nature of Ayurvedic health products, opened or used products cannot be returned.

3. Reverse Shipping Charges

Customers must initially bear the reverse shipping charges when returning a product.

This process helps ensure that return requests are genuine and prevents misuse of the return system.

After the returned product reaches our facility and passes the inspection process, we will refund:

• The product amount, and
• The reverse shipping charges paid by the customer

Reverse shipping charges will be reimbursed only if the return request is verified as valid after inspection.

4. Product Inspection After Return

Once the returned product reaches our facility, we will conduct a verification process, including recording an unboxing video to inspect the returned package.

If any of the following situations are identified:

• Product tampering
• Missing items
• Used or opened product
• Damaged packaging caused after delivery
• Any unethical or fraudulent return attempt

Then no refund or reimbursement will be provided.

5. Damaged or Incorrect Product

If the return request is verified and approved after inspection, we may provide either:

• A replacement product, or
• A refund, depending on the situation.

The final decision will be made after inspection of the returned product.

6. Refund Processing

If a refund is approved:

• Refunds will be processed to the original payment method used during purchase.
• Processing may take 5–10 business days, depending on the payment provider.

For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another mutually agreed payment method.

7. Non-Refundable Situations

Refunds or returns will not be provided in the following cases:

• Return request raised after 24 hours of delivery.
• Opened or used products.
• Products returned without original packaging.
• Product damage caused after delivery.
• Incorrect address provided by the customer.
• Failed delivery due to customer unavailability.

8. Product Results Disclaimer

Our products are Ayurvedic wellness products. Results may vary depending on individual health conditions, lifestyle, and adherence to usage guidelines.

Refunds will not be issued based on personal expectations regarding product results.

9. Contact for Return Requests

For return or refund assistance, please contact: